Eleazar Castillo, President
Castle Equipment and Maintenance Inc.
Mansfield, Texas

When I don’t have the parts I need in my inventory, I always turn to Platinum. If Platinum doesn’t have the part, which most of the time they do, they will always find it for you. I also trust them to give me a reasonable price. That’s more unusual than you might think. Other parts companies will over-charge and mark up as much as they can. Platinum has never been that way. These days I don’t call anybody else when I need help. I call Platinum.

Platinum goes out of their way to support me and help me be successful with my customers. Platinum and I have the same customer service philosophy. That’s why I always feel that I can count on them.

Bill Burke, General Manager
Service Support Solutions LLC
Grapevine, Texas

When I call Scott at Platinum, I know I’m talking to someone who understands scanners and will help me identify or confirm the part to solve the problem. Not everyone in this industry is trustworthy, but Platinum has proven itself to be a company of integrity and reliability. Platinum allows aftermarket service companies to level the playing field with OEMs, as well as other service companies with their own parts inventory.

Platinum introduced Hero Kits to aftermarket service companies. A Hero Kit is great for a service provider who may not have the technical capabilities to diagnose the exact cause of a problem. Because of the parts costs and restocking fees, they might order one part at a time, which drags out the repair cycle. If it’s an intermittent problem in the scanner, this can go on until they finally find the part that fixes the problem. With a Platinum Hero Kit you order the few parts you think you need and pay a greatly discounted fee for the unopened parts. Hero Kits can improve not only the service provider’s effectiveness but also their profitability. The Platinum business model represents a paradigm shift in the aftermarket services business.

Mike Timon
Med Exchange International Inc.
San Diego, CA

My experience with Platinum was great. They were very responsive and very helpful. We have bought several coils and various parts and they have always been great with after sales support. Scott has always been very helpful, especially with identifying the problem. One time there was a coil that wasn’t working and they immediately shipped out another one, even though the problem wasn’t the coil, it was the machine. Scott really helped to identify the problem.

He went the extra mile. Overall, I was very pleased with his level of experience and professionalism.

Ray Windsor
Windsor Imaging
Fort Lauderdale, FL

I am extremely satisfied with the relationship I have with Platinum Medical Parts, as I recently purchased a GE 1.5 MRI from them.

The install and application process were perfectly timed and completed without a glitch. Their professionalism and desire to make the customer happy is rare in this business. I will be a client of theirs anytime I need to make any changes.

Jeff Weiss, President/CEO
Atlantis Worldwide
New York

We have worked very closely with Dave, Scott and Jeff for many, many, many years. We work in a very efficient and trustworthy manner. They have superlative ethics as well as customer service. If anything ever needs to be resolved, it is resolved very quickly and to the best interest of everyone involved. I would absolutely recommend them to others. Scott is truly one of the experts on GE MRI, and we know that. Our GE MR person is calling Scott all the time with questions. 

If I had to describe Platinum to someone who did not know them I would say that they are knowledgeable, not only technically, but also in terms of customer service. Platinum is a good company, they shoot straight, and are easy to work with. 

Alan Sternberg, President
IMED Diagnostic Services
Bonita Springs, FL

Platinum Medical has been an outstanding service company. They have been servicing my centers for the past four years. I have owned Diagnostic Imaging Centers for 12 years and Platinum Medical has been the best service company that I have dealt with. Their response time has always been instant. Our repairs are done quickly and my down time is significantly less for the MRI's that they service then the other ones they do not service.

My uptime is significantly less since I have begun using them. They keep my magnet working. They are extremely professional and courteous. They promptly answer all of our questions and they would rather turn down work than provide an incorrect solution to the customer.

They have an abundance or Machine parts located in their warehouse and their pricing is more than fair.

Their entire staff including Jeff, Scott and Dave have many years of experience in the field and will help you in any way possible.

If you are looking for a hands free, no worry, wonderful uptime, simple solution to service needs, then I highly recommend Platinum Medical. You will not have a better experience.